General
When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately.
To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us.
Orders
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.
Payment
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it.
We will take reasonable care to make our site secure. All online banking transactions on this site are processed using Gkash, which is a secure online payment gateway that encrypts your details in a secure host environment.
In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.
Delivery
Kindly take note that we will process and send out all order within 24 hours of business hour after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.
PRIVACY POLICY
IZO NETWORK SDN BHD is committed to protect the privacy of individuals who visit the website and who make use of the on-line facilities.
- Data Controller
The data controller of this website is IZO NETWORK SDN BHD whose office is situated at No F1-1 & 1B, Village Mall, Jalan Legenda 1, Legenda Heights, 08000 Sungai Petani, Kedah Darul Aman, Malaysia.
- Information collected and purpose
Download Information
When you visit our website the following information will automatically be processed and is solely for the use of this association:
- The requested web page or download;
- Whether the request was successful or not;
- The date and time when you accessed the site;
- The Internet address of the web site or the domain name of the computer from which you accessed the site;
- The operating system of the machine running your web browser and the type and version of your web browser.
Cookies
Cookies are small pieces of data that the site transfers to the user’s computer hard drive when the user visits the website. Our website uses only session cookies which are erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user’s computer. They will typically store information in the form of a session identification that does not personally identify the user.
Personal data provided by the data subject
When using this website’s online facilities, data subjects may be required to provide their personal data for the purposes of Account Creation and Validation, and Marketing. All data will be kept strictly confidential, and the use of the information for any specific purpose(s) will require prior consent by data subjects.
- Your rights as data subject
As an individual you may exercise your right to access the data held about you by this company by submitting your request in writing to the data controller.
Although all reasonable efforts will be made to keep your information updated, you are kindly requested to inform us of any change referring to the personal data held by the association.
In any case if you consider that certain information about you is inaccurate, you may request rectification of such data. You also have the right to request the blocking or erasure of data which has been processed unlawfully.
- Links to other Web Sites
To give you a better service our site can connect you with a number of links to other local and international organizations and agencies. When connecting to such other websites you will no longer be subject to this policy but to the privacy policy of the new site.
- Transaction Security Policy(this section should be included when the site makes use of a payment gateway for financial transactions)
This site uses Secure Sockets Layer (SSL) to ensure secure transmission of your personal data. You should be able to see the padlock symbol in the status bar on the bottom right hand corner of the browser window. The url address will also start with https:// depicting a secure webpage. SSL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted or scrambled and then decrypted or unscrambled at the receiving end. This will ascertain that data cannot be read during transmission.
- Changes to this Privacy Policy
If there are any changes to this privacy policy, we will replace this page with an updated version. It is therefore in your own interest to check the “Privacy Policy” page any time you access our web site so as to be aware of any changes which may occur from time to time.
- Feedback
Any comments or suggestions that you may have and which may contribute to a better quality of service please email us via email (servicescare@izo.com.my ). Your feedback is comments will be welcomed and greatly appreciated.
EXCHANGE & RETURN POLICY
If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc.), you can send it back to us.
Returns must be made within 14 days from date of receiving the shipment.
Exchange/return is limited to 1 time for 1 order.
Damaged items must be returned together with their original box and receipt.
Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.
Please note that Returns will only be accepted if the following conditions are met :
We reserve the right to deny return and exchange if the items / goods does not meet our Exchange & Return policy guidelines.
What will I get back after returning the item(s)?
NO REFUND. Only exchange, this is to avoid worn item returns and want a money back. Customer can request for an exchange with any of the items available only with same value or higher.
What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process.
Please allow 14 working days for this process to be completed.
For more information, kindly email to servicescare@izo.com.my
How can I return my purchase?
Kindly email your inquiry to servicescare@izo.com.my with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
I’m not happy with my purchase, can I return and exchange it?
We apologize if the products received were not satisfactory. Yes, you may return it for an exchange with other product. No monetary refund and sales items are not eligible for this term.
Lateness in Returning Items
We reserve the right NOT to accept exchange or returns after 14 days from the date of receiving the shipment.
How long will it take to receive my exchange/new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package.
I need more information about this. Who do I contact?
You can contact our customer service at 04-424 6591 or email your inquiry to servicescare@izo.com.my
Our customer service will contact you during working days and hours.
Delivery Information
We aim to deliver your order in the shortest time possible. We do faced circumstances that caused the delay such as shipping delay, items that are out of stock and late order process. We do apologise should there be a delay and we will notify you if we faced a major delay.
What is the delivery charge?
RM8.50 within Peninsular Malaysia for first 1KG., and RM 14.50 for East Malaysia for first 1KG.
What if I wanted the product to be delivered oversea?
We regret to inform that we temporarily deliver our goods within Malaysia only.
How long would I need to wait for my order to arrive?
Minimum 3 working days in Peninsular Malaysia and minimum 5 working days in East Malaysia.
Courier services provider includes Poslaju.
Parcel will deliver from 10.30 am – 5 pm and Monday to Friday (Exclude public holiday).
What is the order processing timeline?
- Received Confirmed order will be packed and collected by the courier service on the next business day if your order is placed before 12pm.
- Received Confirmed order place on Friday after 12pm will be packed and collected by the courier service on the following week working day.
How would I be able to track my delivery status?
Once your order have been packed, an email will be sent to you to inform that your order has been dispatched. The consignment note as well as URL to track your order’s status will be included in the email.
Order can be tracked through:
Pos Laju Malaysia: http://www.poslaju.com.my/track-trace-v2/